Dec 17, 2016 - 1 min - Uploaded by vishal rajputSimple Process +1-888-361-3731 Kaspersky Product 2017 Installation Help - Duration: 2:31.

1. Fatal Error During Installation Kaspersky Antivirus

Kaspersky Internet Security and Anti-Virus are highly popular and well respected commercial security products and a recommended choice if you prefer more functions and protection than a free antivirus program offers. We’ve also previously shown you how to get a year’s license for Kaspersky Antivirus 2013 completely free. A major issue with most security software has always been they rarely uninstall themselves cleanly from your computer and can also have issues on installation as well because they need to hook deep into your system.

Kaspersky Antivirus and Internet Security products have commonly suffered with an error during the setup process which prevents install and asks for a reboot to continue. After restarting, the problem remains:

Installation interrupted

Installation ended prematurely because of an error.

Although it isn’t as prevalent as a few years back, people still encounter the error and obviously making sure you succeed in getting your paid protection working is important. Here we show you a selection of solutions we have found to get around this error and allow your Kaspersky product to continue its installation. This applies to all versions of Kaspersky Internet Security and Antivirus, and possibly PURE.

1. A Leftover Registry Key

There is a registry key which can be created when uninstalling an older version of Kaspersky and for some reason this key gets left behind after a reboot. You need to remove a key called avp**_post_uninstall from your registry. The ** corresponds to a version number of Kaspersky which never removed the key. Just follow the simple steps below to remove the key from the registry.

1. Hold Win key+R or go to Start -> Run, type regedit and click OK.

2. Navigate to:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun

3. Expand Run and look for a registry key avp**_post_uninstall. For example, you might find one called avp12_post_uninstall.

4. Right click on the avp**_post_uninstall key and select Delete.

5. Now try to install the Kaspersky product as normal and hopefully the error message has disappeared during install.

This is a quick and simple fix and worth checking, even if you’re sure you haven’t installed Kaspersky previously. Note that this registry key won’t show up in most startup tuning tools such as CCleaner or Glary Utilities and needs to be checked manually.

2. Traces of a Previous Security Package

One of the most common causes for the “Installation ended prematurely because of an error” message is the Kaspersky setup has found traces from another security package that is getting in the way and stopping the installation going any further. Although Kaspersky products have recently been much better at detecting these issues, they can still cause the install process to fail.

If you know what security package(s) you’ve had installed before

It’s quite easy to use a removal tool to clear up any leftovers from a previous antivirus package if you know what’s been installed. Download and run the tool for each brand you’ve had installed on the computer, this also includes previous versions of a Kaspersky product. We have a Comprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus Software where you can download and run individual removal tools. Kaspersky also have their own antivirus removal tools webpage with similar tools and recommendations.

If you don’t know what’s been installed before

If you have no idea what security software has been installed before, you obviously can’t download and run a specific removal tool. Thankfully a program called AppRemover is able to detect and remove leftover data from many security applications including the most popular of Norton, McAfee, Bitdefender, Eset, AVG, Avira, Avast and of course Kaspersky.

Download and run the AppRemover executable and wait for the results of the system scan. If any security software leftovers are detected you’ll have the opportunity to select them for removal. After a reboot you can try to install your Kaspersky product again.

3. A System Cache File

This solution has been known to work in several cases and is also mentioned in a Kaspersky help page. The problem can be caused by the file INFCACHE.1 which could contain corrupted information. INFCACHE.1 is used to store information about drivers and inf file locations. To remove this file:

For Windows XP

And therefore the physical manifestation must shift too. And it’s astonishing indeed — because you have had access to the power that creates worlds for a very long time and you haven’t known it.

It’s easier to delete the INFCACHE.1 file in XP because it’s not protected by the system. Press Win key+R and type cmd into the run box to open a command prompt, then type:

del C:Windowsinfinfcache.1

Reboot the system and retry the Kaspersky installation. You can also simply just browse to the file in Explorer although “show all files” needs to be enabled in folder view options to see it.

For Windows Vista and 7

In Windows Vista and 7 INFCACHE.1 is protected by system permissions and can’t simply be deleted, you need to be the owner first. Download Take Ownership which is a right click menu entry to gain ownership of files and folders. Double click the reg file in the archive to import the data into your registry, then navigate to:

C:WindowsSystem32DriverStore

Right click on INFCACHE.1 and select “Take Ownership” from the context menu. Then delete the INFCACHE.1 file.

The other file in the zip archive can be used to remove the Take Ownership entry if you have no more use for it. Reboot the system and try the install again. INFCACHE.1 is not present in Windows 8/8.1.

4. Other Security Software Causing a Conflict

While Kaspersky products are now better at detecting currently installed and incompatible software, problems can still arise for lesser known software and cause the installation to fail. It has also been the case that other third party products are also sometimes missed or wrongly detected. Comodo Firewall has been known to cause issues with Kaspersky Antivirus because it can get detected as Comodo Internet Security which includes the antivirus component.

Also other antivirus, firewall, antimalware or antispyware currently installed may be an issue. The best solution is to completely uninstall any other security software you may have on the system and try to reinstall Kaspersky. Optionally use the dedicated removal tool as well from solution #2. Then if all goes well and Kaspersky installs correctly, reinstall the other software again.

5. The HOSTS File and the Registry

Although these last two methods are not known to be a major factor in ridding yourself of the installation error, they are recommendations from the Kaspersky forum so are worth trying if all else fails.

We recommend you simply download Microsoft Fix It 50267 which will automatically reset the HOSTS file on Windows XP, Vista and 7. Windows 8 users will have to do it manually, this Microsoft support page tells you how to reset the HOSTS file for any Windows OS manually back to default.

Which tool is the best for registry cleaning is mostly a matter of personal opinion. For less aggressive cleaning we would recommend CCleaner or Glary Utilities although to remove more obscure registry keys, something more powerful may be needed. PowerTools Lite 2013 is one of the most thorough registry cleaners available and recommended for this task.

1. Download PowerTools Lite 2013, install and launch the program.

2. Click “Registry Cleaner”. If you have no security software currently installed, also click “Additional Safety” and untick “Antivirus and Antimalware software” and “Firewall software”, this tells the program not to ignore security software when scanning.

3. Hit Start and let the scan complete, press Ctrl+A to select all entries in the list and then click Fix. Close the program and try to install Kaspersky after rebooting.

If you encounter any other issues which you suspect may be due to the registry clean, PowerTools saves backups of all the fixes so you can restore the selected keys.

You might also like:

Kaspersky Offers Free Tool to Scan and Remove VirusesSophos Virus Removal Tool Help Finds Missed VirusesCleaning Up Old Java Installation Files in Windows8 Solutions to Troubleshoot A disk read error occurred. Press Ctrl+Alt+Del to restart ErrorManually Update AVP Tool Kaspersky Virus Removal Tool Signature Databases

Failed Virus Scan when trying to download a ‘safe’ security update file from Microsoft. I have uninstalled all antivirus files and deleted registry keys … and unselected the Protect you and your computer from dangerous sites in the Advanced section of Chrome. Turned off Windows XP firewall yet still can’t DL files. What is causing this? TIA for any suggestions.

Fatal Error During Installation Kaspersky Antivirus

Reply

Thanks, been having major problems with one laptop after an infection.

This solution worked for me

Reply

When I ran into this problem, I did live chat with Earthlink support 4 times, no results. Gave up on that – fortunately, after some searching, found this post. IT WORKED!

Thank you, thank you, thank you.

Reply

Thanks a lot dude, this post really helped me!

Reply

Thanks a million…
I have same problem when i uninstall Kaspersky internet security 7.0 and then install kaspersky antivirus 7.0

I follow your instruction and it works.

Thanks again

Reply

Thanks so much for this Raymond. I cannot begin to tell you how much time I spent trying to ‘persuade’ Internet Security 2009 to install – very frustrating as I had only just un-installed Version 7.0 after using it successfully for one year!!

Reply

thx raymond ,it”s works.gj

Reply

Thanks a lot :)

Reply

Genius!
the world works better with people like you.

Reply

Excellent Job! Your instructions were very useful.

Reply

just want to say thanks I followed your instructions on how to install kaspersky after getting the installation error form upgrading from version 6.0 to 7.0 thanks a million.

Reply

Thank You for instructions!

Reply

Thank you so much for this! I had this problem, and your instructions worked perfectly.

Thanks! :D

Reply

Mate, thanks a lot for this post!

Reply

Great piece of info. Thanks for the tip. I’ll click an add or two for ya :]

Reply

Many many thanks.

Reply

Great post

Thank you Rymond

Reply

Note – this article is now obsolete, as we have a new review of the most recent version of this product here: Kaspersky Anti-Virus 2019. Should you wish to see how the older version stacks up comparatively, however, read on..

Eugene Kaspersky started developing antivirus software as a hobby in 1989. In 1997 he co-founded Kaspersky Labs with his wife, and over the years it has grown into a cybersecurity giant with 400 million users and 270,000 corporate clients.

Kaspersky's starter product is Kaspersky Anti-Virus 2017, a simple package which concentrates on the key essentials only. Forget Bitdefender-type extras like a password manager, banking protection or file shredder – Kaspersky leaves those for its high-end tools. The Anti-Virus product focuses solely on keeping you malware-free.

This isn't necessarily a bad thing. Going back to basics can make for a more lightweight tool, with a simplified interface ensuring it's easier to use. If you don't need a password manager, you won't miss it, and if it's a must-have, there are plenty of very capable freeware products around.

Kaspersky Anti-Virus 2017 is fairly priced, too, at £25 ($31) for a one PC, one-year subscription, rising to £80 ($100) to cover five PCs over two years. That's a similar cost to many big names – BullGuard, ESET, Norton – although there are better deals around. F-Secure Anti-Virus, for example, will set you back £20 ($25) to cover one device for a year.

Setup

Kaspersky Anti-Virus 2017 is available in a 30-day trial build. It arrives as a tiny downloader and there's no need to register, hand over your email address or provide any other details.

As usual with antivirus products, the installer scanned our test system for ‘incompatible’ software. What's not-so-common is that Kaspersky reported finding 360 Antivirus Software, a package we'd removed from this system. Presumably this meant the installer had found some leftover folder or Registry key. It offered to uninstall the program for us, so we accepted, and waited, and waited, and waited. After 30 minutes with no CPU or disk activity we realised the installer had hung, and closed it manually.

This wasn't a fatal error, fortunately, as unlike Bitdefender and some other competitors, the installer doesn't force you to remove whatever ‘incompatible’ software it finds. This saved our test, as we were able to rerun setup and tell it to ignore this phantom incarnation of 360 Antivirus. It's also riskier for novice users – should you keep something which really is incompatible, you could run into real problems later on – but on balance we prefer the flexibility.

Once we'd skipped the incompatible software step, the setup process ran without any issues at all. It has no tricky installation options, just agree to the terms of service and the installer downloads the main package, sets it up and launches it in a couple of minutes.

Features

Kaspersky's console has a well-designed, simple and straightforward interface which even total beginners will be at home with right away. There are only four main buttons, each with large icons, and text captions if you're still unsure (‘Scan’ – ‘Scans your computer and external devices’).

Clicking any of these buttons takes you to another panel with further information. Click Database Update, for instance, and there's a couple of sentences explaining the purpose of updates, telling you when the last update was run, and offering a button to update now. It's a well-presented system which minimises screen clutter and makes it easy for anyone to find and understand individual functions.

Scanning is a great example. You can be running a full scan in a couple of clicks, but there's also a quick scan, selective scan (drag-and-drop the files and folders to check) and external device scan, and you even get a very simple scheduler to run regular automated checks.

We found scanning times were a little above average – 90 seconds for a Quick Scan, 80 minutes for a Full Scan of our very large test system – but acceptable. Overall we'd describe Kaspersky as thorough rather than slow, as its scans often turned up items that other engines missed; even high-end competitors like Bitdefender.

URL filtering seemed inconsistent. Running a search for a test site highlighted it as dangerous in the search results in Firefox, but not Chrome. And yet, Firefox allowed us access to the page, while Chrome blocked it. Internet Explorer and Microsoft Edge didn't display any search highlighting, or block the link. It seems a little messy, although at least our security wasn't compromised, as the engine blocked malware downloads from every browser.

Some very basic bonus features start with a Vulnerability Scan which warns about issues with applications and Windows. This was a disaster on our test system, locking it up during every test. On rebooting, a partial report highlighted some useful information – whether autorun was enabled, unusual Internet Explorer settings – but didn't help us analyse them. It told us 'some websites have been added to the Internet Explorer list of pop-up blocker exceptions', for instance, but there was no integrated way to view those websites.

Separate Browser Configuration and Windows Troubleshooting tools sounded promising, but they only appeared to check the Internet Explorer settings covered by the Vulnerability Scan.

A Privacy Cleaner scans your computer for browser and operating system histories. It does a basic job, but has limitations (Firefox isn't covered), and the best-of-breed freeware is far more powerful.

We were marginally more excited about the Kaspersky Rescue Disk link, but even that was a mild disappointment: there's no integrated disc builder, just a link to download a bootable rescue environment from Kaspersky's site.

Put it all together and Kaspersky Anti-Virus 2017 appears strong on its core malware-blocking abilities, but we experienced some odd technical glitches, and the package is distinctly short on useful extras.

Protection

While we run some limited malware detection tests during reviews, the big independent testing labs do a whole lot more, and that's why we combine the results of multiple reports to assess a product's effectiveness.

AV Comparatives produces monthly real-world protection tests which measure the accuracy and reliability of all the main antivirus engines. Kaspersky regularly appears at or near the top of the list, and although one or two top names may do better (Bitdefender, for instance), the differences are marginal.

AV-Test doesn't give us quite as many reports, but its April 2017 ‘best antivirus software for Windows Home User’ report found Kaspersky protected against 100% of the test threats, also rating it highly for performance and usability. The company was one of five to get the organisation’s top award – the others were Avira, Bitdefender, Norton and Trend Micro.

SE Labs – a new testing player from the ex-technical director of Dennis Technology – has produced an interesting report on home anti-malware protection. Kaspersky and Norton topped the list with 100% protection in everything, outperforming products from Bitdefender, ESET, Trend Micro, AVG and Avast.

It's important that antivirus software doesn't slow down your PC significantly, and some companies run separate performance checks for this. Our experience is that Kaspersky's lightweight approach doesn't greatly affect a system, and PassMark's Consumer Security Products 2017 report suggests the same thing. Although note that PassMark was assessing the performance of Kaspersky Internet Security, this product rated a solid 4th out of 14, with only Norton, ESET and McAfee doing better.

We're not sure about the value of every aspect of PassMark's test, and assessing this kind of slowdown effect is difficult anyway, but AV-Comparatives' last Performance Test [PDF] gave broadly similar results. The report scored Kaspersky as 7th out of 19, but showed it had minimal effect on speeds, and was much better than most products.

Kaspersky Anti-Virus 2017 caused some technical glitches during our tests, and they're a concern. These won't necessarily crop up on every system, though, and what you can be sure you'll get is excellent protection, user-friendly features, and a lightweight design that won't slow you down. If you're looking for a new antivirus package, Kaspersky must be on your shortlist.

Final verdict

Kaspersky Anti-Virus 2017 is lightweight, easy-to-use and offers solid protection. We experienced a few technical issues with the product, but these won't affect everyone, and overall it's well worth taking the trial for a spin.

• We've also highlighted the best antivirus